How it works
From first text to five-star review
What your patients experience, what lands on your team's desk, and what we do during setup.
The patient's side
- 1
They text a question
About a treatment, your hours or an open time. Day or night.
- 2
They get a real answer
Latchline replies from the services, hours and booking page you've given us, in a friendly tone you approve.
- 3
They book
By text or on your booking page. They get a confirmation.
- 4
They're reminded
Shortly before the appointment, about a day ahead.
- 5
They're asked for a review
By email, about two hours after the visit, and not again for 90 days.
- Hi, do you have anything open Saturday for a facial?
- Hi! Saturday has 10:30 AM or 1:00 PM open for a facial. Want one of those? You can also pick a time here: samplemedspa.example/book
- 10:30 please
- You're booked for Saturday at 10:30 AM. We'll send a reminder before your visit. Reply STOP to opt out.
Your team's side
- Handoffs, not guesses. When a question needs a person (a clinical question, a price, a complaint) Latchline stops and flags it for your team.
- A call-back list. Booking requests that couldn't be placed automatically are listed for a quick call.
- Owner reporting. What was answered, booked and handed off, shared with you on a schedule we agree at setup.
- What it won't do. No medical advice. No prices by text. No prescription product names in any text.
Setup, in practice
The $500 setup covers everything below. Here's the order it happens in.
Kickoff call
We collect your services, hours, booking rules and the tone you want, and set up your booking page.
Carrier registration filed
We file your clinic's A2P 10DLC registration in your clinic's name. Carriers usually take 3 to 10 business days, and a registration can need more than one review. We don't control this step, so we don't promise a texting start date.
Past-client list imported
So win-back campaigns have someone to invite. Opted-out contacts are excluded.
Local SEO audit
A written check of how your clinic shows up in local search, with the fixes we'd make first.
Texting goes live
Once the carrier registration is approved. Until then, your booking page works and we test everything on sample data.
Not built yet
We'd rather tell you now than on the call.
- ComingTwo-way sync with your booking platform (for example Boulevard, Zenoti or Aesthetic Record). Today, bookings run through Latchline's booking page.
- ComingAutomatic lead capture from forms you already run elsewhere. Today, contact lists are imported by file.
Who's behind Latchline
Latchline is built and run by Joshua Prieb. When you book a demo, you talk to the person who builds it.
See it answer a text in 20 minutes.
A short call, on sample data. Bring your questions about setup, carrier registration and cost.